SHIPPING POLICY
At 97Sins Studio, every piece of jewellery is handcrafted with care. Here’s what you can expect when placing your order:
Processing Time
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Orders for in-stock items are processed and shipped within 2–5 business days.
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Custom or made-to-order pieces typically ship within 2–4 weeks. We’ll notify you of any unexpected delays.
Shipping Methods & Rates
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We offer standard and express shipping options at checkout.
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Shipping rates are calculated based on your location and order weight.
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All orders include tracking, and you will receive a tracking number once your package has shipped.
Domestic Shipping (Canada)
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Standard: 2–7 business days
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Express: 1–3 business days
International Shipping
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Delivery times vary by destination, typically 7–21 business days.
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Please note: International customers are responsible for any customs duties, taxes, or import fees charged by their country.
Free Shipping
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We offer free standard shipping on orders over CAD $200 within Canada.
Lost or Damaged Packages
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Once an order has shipped, it is in the care of the shipping carrier. We are happy to assist in tracking a lost package, but we are not liable for packages marked as “delivered” by the carrier.
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If your order arrives damaged, please contact us at info@97sins.com within 48 hours of delivery and include photos of the packaging and item.
Delivery Address
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Please ensure your shipping address is correct at checkout. We are unable to reroute packages once they have shipped.
If you have any questions about your order, don’t hesitate to reach out to us at info@97sins.com.
Thank you for supporting handcrafted jewellery.
— 97Sins Studio