REFUND POLICY

At 97Sins Studio, each piece is handcrafted with care. While we do not offer refunds, we’re happy to provide exchanges or store credit on eligible items.

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Eligibility

• Exchanges or store credit are available for unworn, non-custom sterling silver jewellery returned within 14 days of delivery.

• Items must be returned in their original packaging and in new, resalable condition.

• Custom, made-to-order, personalized, or engraved pieces — including rings made in your chosen size — are final sale and not eligible for exchange or store credit.

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How It Works

• Once we receive and inspect your return, we’ll email you to confirm your exchange or issue store credit in the form of a digital gift card.

• Store credit never expires and can be used toward any future purchase.

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Damaged or Incorrect Items

• If your item arrives damaged or you receive the wrong piece, please contact us at info@97sins.com within 48 hours of delivery.

• We’ll gladly repair, replace, or issue store credit, depending on the situation.

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Return Shipping

• Customers are responsible for all return shipping costs unless the exchange is due to a defective item or an error on our part.

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Final Sale Items

• Custom or made-to-order items (including rings produced in your selected size) are final sale and not eligible for exchange or store credit.

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For help starting an exchange, please contact us at info@97sins.com with your order number.

Thank you for supporting handcrafted jewellery.

— 97Sins Studio